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Some systems are experiencing issues

About This Site

This is the auvious status page where you can see the current status of our servers and get updates on how our system is doing. When we become aware of any issue with our systems, we will post an update here.

If you are having any troubles with auvious, please make sure to let our team know at support@auvious.com

Stickied Incidents

13th July 2026

Intermittent recording export failures

We are investigating intermittent issues affecting post-call recording exports across all regions. Some recordings may fail to export. Live video and audio sessions are not affected. Our engineering team is working to mitigate the issue and deploy a permanent fix. We will provide further updates as they become available.

  • The updated release has been deployed to production. Recording exports should now proceed normally while we monitor the results.

  • Final validation is underway, and we expect to deploy within the next couple of days. We will provide an update once deployment is complete.

  • A fix has been implemented and is pending QA validation. We expect to deploy the new version soon. The deployment will not retroactively change recording exports that have already failed; after it is deployed, subsequent export attempts should proceed normally. We will provide another update once deployment is complete.

    • Past Incidents

    14th July 2025

    No incidents reported

    13th July 2025

    No incidents reported

    12th July 2025

    API Auvious Downtime in Australia region

    On Saturday, July 12th, 2025, Auvious experienced an unexpected service outage in the Australia-Southeast1 region (au.auvious.video) from approximately 05:32 AM UTC until 09:52 AM UTC. This downtime was a one-off incident caused by a database maintenance operation that unintentionally affected service availability. The maintenance coincided with moderate database load, resulting in delayed data replication and system unavailability.

    Auvious systems rely on timely replication of database writes across secondary nodes for data integrity. The unexpected delay in replication led to prolonged waits, making the platform temporarily inaccessible.

    After consulting with MongoDB support, Auvious temporarily changed database settings to restore service quickly. On Sunday, July 13th, this change was reversed to its original configuration to ensure ongoing data protection. Additional measures have since been implemented to prevent similar incidents in the future.

    11th July 2025

    No incidents reported

    10th July 2025

    No incidents reported